AI is seen as a profitable method by the aviation industry to increase profit.
AI for Better Business
Airlines are always looking for ways to improve profits, and they see artificial intelligence (AI) as a big help. While AI won’t take over for pilots anytime soon, experts say it’s already making a difference in the industry.
Why AI Matters in Aviation
“Data and AI are great tools for the aviation sector,” said Julie Pozzi, head of data science and AI at Air France-KLM. She spoke before the 80th International Air Transport Association (IATA) meeting in Dubai. Airline leaders will talk about new trends, including AI projects, at this important event.
How AI Can Help?
“AI is a big technology change and what it can do,” said Geoffrey Weston, an airline industry consultant at Bain & Company. He pointed out that AI helps to get the right information to the right people quickly, especially in difficult times.
Air France-KLM’s AI Projects
Air France-KLM is leading with over 40 AI projects. One cool project is a tool that can talk to customers in 85 languages. Air France agents will start using it at Paris Charles de Gaulle Airport in 2025.
AI at Airports
The company that runs Paris airports, Groupe ADP, has started several AI projects with startups. For example, Allobrain uses voice recognition to answer phone calls, cutting down unanswered calls from 50% to 10%. Another project with Wintics aims to make drop-off areas and shuttle rotations more efficient using real-time surveillance data.
Cutting Wait Times with AI
With more people flying, reducing wait times is a big challenge. Aerospace expert Jerome Bouchard said there’s room for improvement, like using facial recognition at airport security. But he also said this needs a lot of coordination and data sharing, which is still a problem.
AI in Modern Planes
Modern planes produce a lot of data with their advanced systems. This data can be used with AI to make various improvements in aviation.
Humans Still in Charge
Even with AI’s advancements, experts agree that humans should still make the key decisions when flying planes. “Rather than artificial intelligence, I would speak of assisted intelligence, an intelligence that helps humans,” said Thales CEO Patrice Caine.
Looking Ahead
As the aviation industry meets for the IATA summit, the main focus will be on how AI can make things more efficient and better for passengers, while keeping human oversight in important decisions.
-Prisha Jaiswal
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